Occasionally, you may encounter errors when connecting social media accounts or when Plux tries to publish to an already-connected account. Here are the most common issues and how to resolve them.

Common Connection Errors

Token Expired

Social media platforms periodically expire authorization tokens. When this happens, Plux cannot publish to the affected account.

Solution: Go to Channels, find the affected account, and click Reconnect. Re-authorize the account through the platform's login flow.

Insufficient Permissions

Some platforms require specific permissions or account types (e.g., Instagram requires a Business account).

Solution: Verify that your account meets the platform's requirements. For Facebook Pages, ensure you are an admin. For Instagram, switch to a Business or Creator account.

Rate Limiting

Posting too frequently may trigger rate limits on certain platforms.

Solution: Space your posts throughout the day. Use the Calendar and post scheduling to distribute content evenly.

Network Timeout

Temporary network issues between Plux and the social platform can cause timeouts.

Solution: Wait a few minutes and retry. If the issue persists, check the platform's status page for any ongoing outages.

General Tips

  • Always keep your connected accounts authorized and up to date.
  • If a connection fails repeatedly, disconnect and reconnect the account.
  • Clear your browser cache and cookies before re-authorizing.
  • If none of the above works, create a support ticket.