Social Media Engagement Tools
Monitor and respond to all your social interactions in one inbox.
Engagement or coordination?
In Plux, "engagement" isn't replying to customer comments; it's pre-publish team approval and internal communication. Knowing this distinction prevents disappointment.
What does the approval inbox list?
Posts awaiting publication on the portal/publishing/approvals screen. Text, visuals, and channel selection are controlled here; not DMs.
Who is the Teams module for?
Role sharing in agency and corporate teams: who prepares drafts, who approves. It's not a tool for chatting with clients over social media.
Where do you still check comments?
Facebook, Instagram, and other apps have their own notifications. Plux disciplines outgoing content; it doesn't consolidate incoming messages.
Engagement Features
Not a social inbox; publishing and team processes.
All comments, mentions, and messages across networks in one place.
Assign conversations to team members for organized response management.
Save and reuse common responses for faster engagement.
AI detects positive, negative, and neutral mentions for prioritization.
Monitor how quickly your team responds to messages and comments.
Track engagement rates and team performance over time.
Team and approval FAQ
Things not to confuse with a social inbox.
Can I reply to Facebook comments from here?
No. The engagement page covers publishing approval and team coordination; comments stay in the respective app.
Who sets up the approval workflow?
If publishing approvals are enabled in your plan, the admin role approves or rejects pending posts.
Is Teams chat the same as customer support?
No; it's internal team communication. Customer messages are handled through social network apps.
Can there be multiple approvers?
It depends on your team structure and plan permissions; details are in the dashboard documentation.
Never Miss a Conversation
Stay on top of every comment, mention, and message across all platforms.
500+ users already using it 10,000+ content published daily
No credit card required